INFORMATION SYSTEMS II
Learning outcomes of the course unit
Giving students the basic skills indispensable in the management of information systems.
Software Engineering advisable.
Course contents summary
Information Systems. Operating systems organization in the ICT context.
The Information System: conceptual foundations.
Brief notes on: information systems and their role in companies, the architecture of information systems.
The role of ICT in an organization -
the structure of an organization, the temporal horizon, organizational limits, analysis of the role of ICT (functional impact matrices, SAP BPR, the e-supply chain)
the role of ICT in strategy
approaches to the use of ICT (strategic use, Porter's and Millar's information intensity).
The impact of ICT on the sector - ICT in competitive strategy (differentiation, costs, focalisation).
Technology, processes, strategy -
The level of ICT technological integration, IT operating systems, directional information systems, technology-processes-activities and technology-processes-strategy matrices.
Management of the information system - Planning, development, daily management, check-up. Company information system outsourcing.
Units with laboratory work.
ERP - ERP, definitions and benefits. ERP in company IT architecture. Principal components: administration, finance, staff management, marketing, logistics, production. Practical expression. Market-leading products. Laboratory exercises.
Customer Relationship Management - CRM, definitions and benefits. CRM in company IT architecture. Principal components and their practical expression. The development of CRM. Business Intelligence activities and CRM. Market-leading products. Laboratory exercises.
Case study 1 -
the information system in banking.
Case study 2 -
the information system for a telecommunications operator.
Case study 3 -
the information system in industry.
Case study 4 -
the information system in public administration.
"Sistemi per la gestione dell'informazione". M. Tagliavini, A.Ravarini, D.Sciuto. Apogeo.
"Sistemi informativi e aziende in rete". G.Bracchi, C.Francalanci, G.Motta. McGraw-Hill.
Oral lessons, seminar discussions and laboratory exercises.
Assessment methods and criteria