PHARMACY ORGANIZATION AND MANAGEMENT
cod. 16726

Academic year 2007/08
4° year of course - Second semester
Professor
Academic discipline
Organizzazione aziendale (SECS-P/10)
Field
Formazione interdisciplinare
Type of training activity
Related/supplementary
32 hours
of face-to-face activities
4 credits
hub:
course unit
in - - -

Learning objectives

The aim of the course is to furnish practical information about the organization and the management of a pharmacy, in the observance of the administrative duties and laws.

Prerequisites

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Course unit content

<br /> Institutional context <br />
<br />
The change of the setting <br />
National Health Service: not only public agreement <br />
Pharmaceutical Industry , intermediary supply and chemist’s shop. <br />
Relationships between chemist’s shop and other health operators <br />
Services for customers <br />
<br />
Chemist’s shop as a firm: Marketing <br />
<br />
The chemist: technical expert and manager <br />
Marketing process for chemist’s shop as a firm: analytical knowledge and decisional making phases <br />
Merchandising and physical evidence of the chemist’s shop <br />
New trends for chemist’s shop marketing <br />
<br />
Service’s quality and communication <br />
<br />
Customer’s centrality <br />
The tools for listening to customers’ needs <br />
Service and communication <br />
Role and ways of communication <br />
Principles of communication <br />
The Active Principle of information <br />
Image strategy for the chemist’s shop <br />
Services and communication in the chemist’s shop <br />
<br />
Financial and economical aspects of the management <br />
<br />
Economical activity and the firm <br />
First knowledge of chemist’s shop management <br />
Financial and economical aspects of the management: operating aspects <br />
Management of drugs’ store <br />
Purchases <br />
The budget as an information and management’s tool <br />
The book of paid out sums <br />
The first-note book <br />
Shipping documents and invoice. Discounts <br />
<br />
Pharmaceutical Field in Italy and in Europe <br />
<br />
The rule of pharmaceutical field <br />
<br />
Pharmaceutical Industry in Italy <br />
Charge’s limit for Public pharmaceutical service <br />
The system of paying back and of sharing drugs’expenses <br />
The system to define drugs’ prices <br />
The rule of prescribing drugs <br />
Generical Drugs <br />
The state of pharmaceutical expense <br />
<br />
Role of chemist’s shops: Italy compared to France, Germany, England and Spain <br />
<br />
Chemist’s shop in France <br />
Chemist’s shop in Germany <br />
<br />
Chemist’s shop in England <br />
<br />
Chemist’s shop in Spain <br />
<br />
The trends in the European drugs’ distributing system <br />
<br />
The Drugs’ distribution chain in Italy: interface between supply and demand <br />
<br />
Italian State of Art <br />
The chemist and chemist’s shop: professional and organizing choices <br />
Customer’s behaviour <br />
Future Prospects <br />

Full programme

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Bibliography

Advised Manuals <br />
Information about the student’s manual to be used will be provided at the beginning of the course. <br />

Teaching methods

At the end of the course a quiz with multiple answers will be proposed to verify knowledge acquisition.

Assessment methods and criteria

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Other information

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