DESIGN AND EVALUATION OF EDUCATIONAL SERVICES
Learning outcomes of the course unit
At the end of the course the student: - knows appropriately the most important aspects of the evolution of educational services in Italy; - knows the different models of the planning and management that now constitute the complex network of education services - knows the main instances of the educational-pedagogical debate about the planning and evaluation related to educational services; - knows and is able to analyze assessment tools (self-and hetero) concerning the quality of education services - is able to examine the requirements for accreditation of the educational structures and to identify and define indicators for assessing the quality of projects and services
Course contents summary
The course intends to propose a critical reading about the complexity of the educational services of the first and second childhood, as they have outlined in Italy in the course of their evolution, with a look at the leading companies, whether public or private, operating in the area today. From issues such as the planning (of services and/or educational interventions), documentation, organization, management of human resources, we’ll try to focus on the methods of evaluation (self-and hetero) that best describe the quality of an educational service. We’ll also try to define the different terminologies concerning the evaluation and the quality of services (customer, process, quality management) and will be presented several models and tools for quality assessment (certification, accreditation, etc. ..)
Bezzi, C., Cos’è la valutazione?, Franco Angeli, Milano, 2007
Gariboldi, A., (2007) , Valutare il curricolo implicito nella scuola dell'infanzia, Ed. Junior, Bergamo,
Negri,S., Zecca,L., (2011), Il progetto pedagogico organizzativo nei servizi e nelle scuole dell'infanzia, Ed Junior-Spaggiari, Parma.
Zaninelli, F., (2013), Pedagogia e Infanzia. Questioni educative nei servizi. Franco Angeli, Milano.
Other readings will be suggested during the course and will be subject of the examination
The lessons will be conducted with the help of slides, video projections and documentary materials from everyday practice. In relation to individual topics will be present some competent persons of the area (working in different realities of the country), that will bring their stories/experiences in the field under investigation.
Assessment methods and criteria